Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal health information.
ProMed Clinics ("we," "our," or "us") is committed to protecting the privacy and security of your personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable Canadian privacy legislation.
Information We Collect
We collect personal health information necessary to provide you with medical care, including:
- Name, date of birth, and contact information
- Provincial health card number
- Medical history and current health conditions
- Medications and allergies
- Test results and diagnostic information
- Treatment records and clinical notes
- Family medical history
- Insurance and billing information
How We Use Your Information
Your personal health information is used to:
- Provide and coordinate your medical care
- Communicate with you about appointments and health matters
- Process billing and payments through OHIP, other provincial health plans, and other insurers
- Refer you to specialists and other healthcare providers
- Fulfill legal and regulatory requirements
- Improve the quality of our services
Disclosure of Information
We do not sell or trade your personal health information. We may share your information with:
- Other healthcare providers involved in your care
- Laboratories and diagnostic facilities
- OHIP, provincial health plans, and insurance providers for billing purposes
- Public health authorities as required by law
- With your consent, to family members or other designated individuals
Information Security
We implement appropriate physical, technical, and administrative safeguards to protect your personal health information against unauthorized access, use, or disclosure. Our electronic systems are secured with encryption, access controls, and regular security assessments.
Your Rights
Under PHIPA, you have the right to:
- Access your personal health information
- Request corrections to your records
- Know how your information has been used and disclosed
- Withdraw consent (with some limitations)
- Complain to the Information and Privacy Commissioner of Ontario
Retention of Records
We retain your medical records for the period required by law (typically 10 years from your last visit, or until age 28 for pediatric patients). After this period, records are securely destroyed.
Website Privacy
Our website may collect non-identifying information through cookies and analytics to improve user experience. We do not collect personal health information through our website. Online booking systems are provided by secure third-party services that comply with healthcare privacy standards.
Contact Us
If you have privacy-related questions or wish to exercise your privacy rights, please contact our Privacy Officer:
ProMed Clinics
2706 Alta Vista Dr, Ottawa, ON K1V 7T4
Phone: 613-288-4707
Fax: 343-224-2377
Email: patient@promedclinics.ca
Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Significant changes will be communicated to patients as appropriate.